Privacy Policy

Last Updated: 7 July 2026

Privacy Policy

FULLCROSS ELECTRICAL LIMITED (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

Company Name: FULLCROSS ELECTRICAL LIMITED
Company Registration Number: 09271038

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us regarding our electrical services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information:

Information you provide

• Your name
• Email address
• Telephone number
• Property address
• Details relating to your enquiry or project
• Any information you choose to provide through our contact forms or email

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of your visit
• Website usage data through cookies and analytics

2. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide quotations
• Arrange appointments
• Deliver our electrical services
• Communicate regarding ongoing work
• Improve our website and customer experience
• Meet our legal and regulatory obligations
• Prevent fraud and maintain website security

We only collect information that is necessary for these purposes.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data because:

• You have given consent.
• Processing is necessary to fulfil a contract or provide a quotation.
• Processing is necessary to comply with legal obligations.
• Processing is necessary for our legitimate business interests, provided these do not override your rights.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:

• Professional advisers
• Accountants
• IT service providers
• Website hosting providers
• Payment providers
• Regulatory authorities where legally required

All third parties are expected to keep your information secure and only process it in accordance with applicable data protection laws.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

Although we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain business records
• Meet legal, tax and accounting obligations
• Resolve disputes

Once information is no longer required, it is securely deleted or anonymised.

7. Cookies

Our website may use cookies to improve functionality and understand how visitors use our website.

Cookies may include:

• Essential cookies
• Performance and analytics cookies
• Functional cookies

You can manage or disable cookies through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where consent is the legal basis for processing

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those third-party websites and encourage you to read their privacy policies.

10. Children’s Privacy

Our services are not directed towards children under the age of 13.

We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with the revised “Last Updated” date.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us.

FULLCROSS ELECTRICAL LIMITED
Company Registration Number: 09271038

Email: contact@fullcrosselectrical.com

13. Complaints

If you are unhappy with how we handle your personal information, you have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/

We would appreciate the opportunity to address your concerns before you contact the ICO.